Question 1

Do I need insurance to book an appointment?

Accepted Answer

Absolutely not! Wellnite is voted as the most affordable mental health platform in United States. We offer sliding scale and affordable pricing.  Please reach out to our onboarding specialing during your free intial consultation or call us at 341-888-7637

Question 2

Can I use my insurance?

Accepted Answer

If you're in PPO plans, your insurance might cover 10% to 100%. 
During your free initial consultation, please let us know your insurance carrier and member ID for us to check your eligibility.

Question 3

Do you offer sliding scale?

Accepted Answer

Yes we do! Please mention that during your free consultation call with one of our onboarding specialists or please call us at 341-888-7637

Question 4

How can I be sure that Wellnite is an effective form of therapy and psychiatry care?

Accepted Answer

Wellnite has helped thousands of members with their mental health. We conducted a research study where PHQ-9 and GAD-7 scores decreased while using Wellnite online therapy + psychiatry care. 
The PHQ-9 is a nine-item screening questionnaire used to measure depression. The questionnaire has a maximum score of 27, with higher scores indicaing the severity of depression.  The GAD-7 is a screening questionnaire for generalized anxiety disorder. The questionnaire has a aximum score of 21 with higher scroes indicating the severify of anxiety. 
The average PHQ-9 before using Wellnite is 16 (moderately severe depression). After using Wellnite, the average PHQ-9 is around 9 (mild depression).  The average GAD-7 before using Wellnite is 14 (severe anxiety). After using Wellnite, the average PHQ-9 is around 6 (mild anxiety).

Question 5

Will my information be kept private?

Accepted Answer

100%. All of our doctors, nurses, therapists, and support team are all HIPAA certified. HIPAA is a law enacted into U.S. legislation back in 1996. It states that your personal health information is protected between you and your providers. There is an exception if a provider has reason to believe that a person may harm him/herself or another.

Question 6

How will I communicate with my therapists?

Accepted Answer

You will communicate with your therapist either via phoen call session or video call session.

Question 7

Do you offer text and phone support?

Accepted Answer

Yes, we offer phone and text support 7 days a week from 5am PST (8am EST) to 7pm PST (10pm EST). We are available in 40+ states.

Question 8

If I don't like my therapist, can I change my therapist?"

Accepted Answer

Of course, simply text us our support number 415-449-7796. This number is for our current members. 
If you want to join Wellnite program and need help booking an initial appointment, schedule a free online consultation with our onboarding specialist.

Question 9

How can I make sure therapy fits into my schedule?

Accepted Answer

During your intial consultation, our onboarding specailist will match you with a therapist that best fits your schedule. We have therapists available on the weekends, early mornings, late nights and the usual 9am-5pm work hours.

Question 10

Do you provide medical leave, Emotional Support Animal letter and other forms of documents?"

Accepted Answer

Yes. Please mention that during your free 15 mins call with one of our onboarding specialists.

Question 11

Who do I call in an emergency?

Accepted Answer

For acute medical emergencies and/or self-harm emergencies, call 911 or National Suicide Prevention Lifeline at 1-800-273-8255.  Please note that Wellnite is not an emergency service.

Question 12

Who can benefit from Wellnite services?

Accepted Answer

Whether you are an individual, a couple or a parent who’s seeking therapy for their child, Wellnite has got you covered. Wellnite has certified, licensed therapists who have experience with all kinds of individuals. For teenagers and children under 18 years old, Wellnite requires a written consent from the parents to initiate the treatment.    Wellnite is not a good fit for people seeking controlled substances.  Wellnite is not a substitute for emergency services. If it's an emergency, please call 911.

Question 13

What kind of mental health conditions does Wellnite treat?

Accepted Answer

Our certified doctors and licensed therapists are experienced and well versed in treating all kinds of mental illnesses. Upon registration, you will be asked to fill out a form. You can check any condition for which you are seeking help for and we will match you with the expert therapist and a psychiatrist.  Please check out some of the conditions we treat here: https://www.wellnite.com/condition/

Question 14

Do you offer talk therapy?

Accepted Answer

Wellnite provides many approaches including cognitive behavioral therapy, mindfulness therapy, feminist therapy and EDMR therapy. We also provide individual therapy, family therapy, couple therapy, teen (13 and older) therapy.

Question 15

How do I know if I need therapy or medication for a certain illness?

Accepted Answer

Your Wellnite doctor can help to figure that out, based on your history and which symptoms you’re feeling. Sometimes it’s hard to know if you’ve never gotten a medical opinion before. That’s why we took away all the obstacles and made it super easy to get one.

Question 16

How do I talk with my provider?

Accepted Answer

You’ll speak with your provider over video or phone, from the privacy and comfort of anywhere you want to be. We think it’s easier for you to focus on treatment when you’re not made to go out of your way or be uncomfortable.

Question 17

Who are Wellnite Doctors?

Accepted Answer

Wellnite Doctors are Board Certified physicians who regularly treat patients for depression and anxiety. We’ll pair you with a doctor who is licensed in your state. Our doctors are passionate about bringing quality medical care to people who need it. We know you’ll have a great experience working with them.

Question 18

Who are Wellnite Therapists?

Accepted Answer

Wellnite therapists are hand-picked, licence verified Psychotherapists who regularly treat patients for several mental conditions. We’ll pair you with a therapist who is licensed in your state. Our therapists are compassionate about improving people’s life and help them heal those who are hurting. We know you’ll have a great experience working with them. You can look at some of their profiles here: https://www.wellnite.com/provider/therapist

Question 19

How often would I need to follow up with my Wellnite doctor?

Accepted Answer

You’ll have monthly doctor follow-ups, just like you would in a traditional setting, but with Wellnite it all takes place over video.

Question 20

How often would I need to follow up with my Therapist?

Accepted Answer

There is no limit to how many sessions you can have with your therapist. During your first appointment, your therapist will discuss with you and come up with a plan of number of sessions per month. However, you can always get an appointment with your therapist if you feel there is a need for that. You can reach out to our customer support team to assist you with it.

Question 21

What if I don’t want to take any medication?

Accepted Answer

You absolutely don’t have to. For some patients, our doctors recommend antidepressant medication if they judge that the treatment can help. It’s always up to you which treatment option you choose. We have multiple /personalized plans for you. Our mindfulness plan will get you 2 therapy visits and 1 doctor’s appointment. If you want to opt for therapy alone, our 4 sessions a month plan can help you get started right away. Please check out our plans here: https://www.wellnite.co/plans

Question 22

What if I already have a doctor treating my mental health conditions

Accepted Answer

If you already see a doctor for your mental health conditions, you should keep seeing them if you’re able. It's important to stay on any medication they prescribe you. Stopping antidepressants without medical supervision is dangerous. If your current doctor is too expensive, you should ask if they offer more affordable options. Wellnite is voted one of the most affordable mental health platform in the United States. Moreover, if you switch to Wellnite, you will have a coordinated care since we have both therapists and psychiatrists on our platform.

Question 23

Can I change my treatment if it isn’t working?

Accepted Answer

Yes, if you feel like your medication or treatment is not a good fit for you; you can get an appointment with your Dr. right away. During your regular follow-up calls, you can also explain to your doctor if a treatment isn’t working. Your doctor may decide to modify the treatment or change it altogether. If you need to report a side effect or aren’t sure whether you can keep taking your medication, you can text our nurse support line: (415) 449-7796 Support is available 12 hours/day, 6 days/week to help you with all your treatment needs.

Question 24

What if I used to get treatment for mental health conditions and have stopped receiving it?

Accepted Answer

If you’ve taken yourself off your medication without medical supervision, you should contact your doctor right away. Stopping an antidepressant medication suddenly and without medical supervision can be harmful for you and withdrawals can be extremely discomforting. Consult a doctor and discuss your plan if you need to wean off medication.   If your previous treatment ended a while ago and you want to seek new treatment, it’s easy to get started. Just tell us your medical history and make sure to include the details we ask for about your previous treatment.

Question 25

Which medication is right for me?

Accepted Answer

That all depends on your doctor’s professional medical opinion, based on your history and symptoms. Your Wellnite doctor will go over your history and symptoms in detail. Then you’ll review your options, which may include antidepressant medication.

Question 26

Do you prescribe controlled substances?

Accepted Answer

No, we do not. Due to Telehealth laws and regulations, Wellnite doctors cannot prescribe controlled medications such as narcotics and benzodiazepines. If you’re currently taking these or any other medications, your Wellnite doctor needs to know. This way, we can check for interactions with any potential treatment we prescribe.

Question 27

How long does it take for a treatment to work?

Accepted Answer

That varies by person and by treatment. If your Wellnite doctor prescribes medication, they can estimate how long it might take for the drug to work. There are several different classes of antidepressants and they work within the body in different ways. For many antidepressant drugs, it’s common for it to take several weeks before the effects are noticed. For therapy sessions, you may want to discuss with your therapists and plan your visits accordingly.

Question 28

If I don’t like an antidepressant I’m taking, can I stop it?"

Accepted Answer

We do not advise you to stop taking any prescribed medication on your own. Stopping an antidepressant abruptly and without medical supervision can be dangerous. If you feel that your treatment isn’t working, you should notify your Wellnite doctor during your next follow-up call. Antidepressants take time to work; your doctor may advise you to stick with it a little longer. If you're having uncomfortable side effects, you can text our support line and book an appointment with your doctor. Your doctor can help you safely stop a medication if they judge it’s the right thing to do. If it's an emergency, please call 911.

Question 29

Can I use my insurance?

Accepted Answer

Yes, we offer reimbursements with PPO plans at the moment. Starting as low as $37.5 biweekly, Wellnite is much more affordable than most plans. Unlike any insurance plans out there, it includes everything you need. As a Wellnite member, your treatment includes doctor calls, therapy, nurse support, and potential medication— all for less than a week’s worth of lattes and we can help you reimburse even that, with your PPO insurance plans.

Question 30

How much does treatments normally cost?

Accepted Answer

A whole lot. Depending on which doctor you use, which drugs you take, and whether you use insurance, traditional treatment can cost $200-$500 a visit. We’ve seen many pay costs that are much, much higher. That’s why we started Wellnite to finally bring people a real solution. Our pricing plan starts at $37.5.  Check out our pricing page to see how Wellnite compares to the cost of traditional treatment.  Our pricing plan: https://www.wellnite.co/plans

Question 31

Will my information be kept private?

Accepted Answer

100%. All of our doctors, nurses, therapists, and support team are all HIPAA certified. HIPAA is a law enacted into U.S. legislation back in 1996. It states that your personal health information is protected between you and your providers. There is an exception if a provider has reason to believe that a person may harm him/herself or another. You can read our full privacy policy here.

Question 32

Do you offer text and phone support?

Accepted Answer

Yes, we offer 12 hours, 7 days a week text and phone support. You can reach out to our Customer Support team at (415) 449-7796 if you have any questions.

Question 33

Who do I call in an emergency?

Accepted Answer

That depends on the type of emergency. For acute medical emergencies, call 911. For self-harm emergencies call the National Suicide Prevention Lifeline at 1-800-273-8255.

Frequently Asked

Questions

1-800-273-8255

If you have thoughts of hurting yourself or attempting suicide, call the National Suicide Prevention Hotline.

911

If you’re having a medical or mental health emergency, call 911 or go to your local ER.

Wellnite

About Us

Contact

(341) 888-7637

National Suicide Prevention line:
1-800-273-8255

Crisis Text Line:
Text "Home" to 741-741

If you are having an emergency call 911 or go to nearest ER

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