Frequently Asked

Questions

Maybe we've already answered your questions. If you can't find the answers that you are looking for, you can always email us at hello@wellnite.com

What if I don’t want to take any medication?


You absolutely don’t have to. For some patients, our doctors recommend antidepressant medication if they judge that the treatment can help. It’s always up to you which treatment option you choose. If you prefer to start smaller with just Cognitive Behavioral Therapy, you can always look into medication later.




What if I already have a doctor treating my depression or anxiety?


If you already see a doctor for depression or anxiety, you should keep seeing them if you’re able. It's important to stay on any medication they prescribe you. Stopping antidepressants without medical supervision is dangerous. Your current doctor can help you step down from medication if they determine that is right for you. If your current doctor is too expensive, you should ask if they offer more affordable options. Our doctors can request your medical records for a smooth transition if you decide to have Wellnite take over your care. Just let us know that you already have a doctor when you start your free trial. We’ll take care of the rest and help keep you on any current meds you take.




Can I change my treatment if it isn’t working?


Yes, and your doctor will help you do that. During your monthly follow-up calls, you can explain to your doctor if a treatment isn’t working. Your doctor may decide to modify the treatment or change it altogether. If you need to report a side effect or aren’t sure whether you can keep taking your medication, you can text our nurse support line. Support is available 12 hours/day, 6 days/week to help you with all your treatment needs.




Will my information be kept private?


100%. All of our doctors, nurses, therapists, and support team are all HIPAA certified. HIPAA is a law enacted into U.S. legislation back in 1996. It states that your personal health information is protected between you and your providers. There is an exception if a provider has reason to believe that a person may harm him/herself or another. You can read our full privacy policy here.




How often would I need to follow up with my Wellnite doctor?


You’ll have monthly doctor follow-ups, just like you would in a traditional setting, but with Wellnite it all takes place over video or phone.




Do you offer text and phone support?


Yes, we offer text support to reach our confidential nurse line as well as get help with your member account.




Who are Wellnite Doctors?


Wellnite Doctors are Board Certified physicians who regularly treat patients for depression and anxiety. We’ll pair you with a doctor who is licensed in your state. Our doctors are passionate about bringing quality medical care to people who need it. We know you’ll have a great experience working with them.




Do you offer talk therapy?


Wellnite provides a powerful form of talk therapy called Cognitive Behavioral Therapy (CBT). CBT uses the science of habit to make small, but meaningful changes over time. You’ll learn strategies to help you identify the patterns that make you feel stuck. Then, you'll learn to add productive habits bit by bit to work toward your treatment goals.




Can I use my insurance?


No, you won’t need it anyway. At $75/month, Wellnite is much more affordable than most insurances. Unlike any insurance plan out there, it includes everything you need. As a Wellnite member, your treatment includes doctor calls, Cognitive Behavioral Therapy, nurse support, and potential medication— all for less than a week’s worth of lattes.




How much does treatment for depression and anxiety normally cost?


A whole lot. Depending on which doctor you use, which drugs you take, and whether you use insurance, traditional treatment can cost $100-$500/month. We’ve seen many pay costs that are much, much higher. That’s why we started Wellnite to finally bring people a real solution. Check out our pricing page to see how Wellnite compares to the cost of traditional treatment.




Who do I call in an emergency?


That depends on the type of emergency. For acute medical emergencies, call 911. For self-harm emergencies call the National Suicide Prevention Lifeline at 1-800-273-8255.




How do I talk with my doctor?


You’ll speak with your doctor over video or phone, from the privacy and comfort of anywhere you want to be. We think it’s easier for you to focus on treatment when you’re not made to go out of your way or be uncomfortable.




What if I used to get treatment for depression and/or anxiety and have stopped receiving it?


If you’ve taken yourself off your medication without medical supervision, you should contact your doctor right away. Stopping an antidepressant medication suddenly and without medical supervision can be dangerous. If your previous treatment ended a while ago and you want to seek new treatment, it’s easy to get started. Just tell us your medical history and make sure to include the details we ask for about your previous treatment.




Which depression medication is right for me?


That all depends on your doctor’s professional medical opinion, based on your history and symptoms. Your Wellnite doctor will go over your history and symptoms in detail. Then you’ll review your options, which may include antidepressant medication.




Do you prescribe controlled substances?


No, we do not. Due to laws and regulations, Wellnite doctors cannot prescribe controlled medications such as narcotics and benzodiazepines. If you’re currently taking these or any other medications, your Wellnite doctor needs to know. This way, we can check for interactions with any potential treatment we prescribe.




How do I know if I have depression or anxiety?


Your Wellnite doctor can help to figure that out, based on your history and which symptoms you’re feeling. Sometimes it’s hard to know if you’ve never gotten a medical opinion before. That’s why we took away all the obstacles and made it super easy to get one.




How long does it take for a treatment to work?


That varies by person and by treatment. If your Wellnite doctor prescribes medication, they can estimate how long it might take for the drug to work. There are several different classes of antidepressants and they work within the body in different ways. For many antidepressant drugs, it’s common for it to take several weeks before the effects are noticed.




If I don’t like an antidepressant I’m taking, can I stop it?


We do not advise to stop taking any prescribed medication on your own. Stopping an antidepressant abruptly and without medical supervision can be dangerous. If you feel that your treatment isn’t working, you should notify your Wellnite doctor during your next follow-up call. Antidepressants take time to work; your doctor may advise you to stick with it a little longer. If you're having uncomfortable side effects, you can text our nurse support line. Your doctor can help you safely stop a medication if they judge it’s the right thing to do.




Are antidepressants only used for depression?


No, antidepressant medications can also be used to treat anxiety. Although their name suggests they're only for depression, these drugs also target the symptoms of anxiety.




Does Wellnite treat additional mental illnesses other than depression and anxiety?


No, unfortunately we cannot. While a phone call appointment works well for depression and anxiety, it is not suitable for conditions like bipolar disorder, dementia, and schizophrenia. Depression and anxiety are currently the only two mental health conditions we treat.





1-800-273-8255
If you have thoughts of hurting yourself or attempting suicide, call the National Suicide Prevention Hotline.
911
If you’re having a medical or mental health emergency, call 911 or go to your local ER.
About Us
Our mission is to make high-quality mental healthcare accessible to everyone regardless of zip code or insurance coverage. We believe in a personalized approach based on science and medical expertise. We make it accessible and frictionless for you to take action and overcome anxiety and depression.
Have a question?
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If you are in emotional distress, here are some resources for immediate help:
National Suicide Prevention Hotline:
Call 1-800-273-8255
Crisis Text Line:
Text Home to 741-741
If you’re having a medical or mental health emergency:
Call  911 or go to your local ER
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